📄 Free Reference Card

Vendor Return Policy Quick-Reference

Return windows, condition requirements, and credit timelines for all 6 major auto parts vendors — in one printable reference card for your parts counter.

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Policy Summary — All 6 Major Vendors

VendorReturn WindowCredit TimelineConditionProcess
NAPA Auto Parts30 days3–5 biz daysRebuildableIn-store counter
AutoZone30 days1–3 biz daysExternally intactIn-store / commercial rep
O'Reilly Auto Parts45 days3–7 biz daysNo missing sub-componentsIn-store / commercial
Advance Auto Parts30 days5–7 biz daysStandard rebuildableIn-store / Speed Perks
Carquest30 days3–5 biz daysStandard rebuildableIn-store (linked w/ Advance)
RockAuto60 days7–14 biz daysOriginal packaging preferredMail-in via portal

* Return windows are counted from original invoice date. Policies subject to change; verify with your commercial account rep.

⏱Longest Window
RockAuto: 60 days

Best for shops with high turnover and slower return cycles.

⚡Fastest Credit
AutoZone: 1–3 days

Commercial accounts get priority credit processing.

📮Mail-In Only
RockAuto

Generate return authorization through the portal before shipping.

Track all vendors in one shelf view

CoreBack Ledger auto-applies the correct return window for each vendor and shows all your open cores — sorted by deadline — in one place.

Related Resources

Core Return Checklist

5-step workflow checklist for building a zero-leak return system.

Vendor Policy Deep-Dive

Full comparison article with tips for managing each vendor.